What is the SLA (Service Level Agreement) and what is it for? | Think Lean Six Sigma
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What is SLA (Service Level Agreement) and how does it impact customer satisfaction?

What is SLA (Service Level Agreement) and how does it impact customer satisfaction?

Learn in this article what the SLA (Service Level Agreement) is and how this document can guarantee the quality of your service.

by Alicia SoaresJune 21, 2022